Welcome to the Dalux FM release notes for 2025.5 (Aug 27, 2025)
Here are the changelog and detailed release notes for Dalux FM 2025.5.
| New email notifications and signatures | Share user fields between work orders and tickets | Automatically place images with GPS data |
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Email notifications have now been simplified and standardized. Admins can control which notifications the system sends out, and individual users can control which notifications they want to receive. |
User fields are now created for both work orders and tickets. You can map user fields to a work order template and HelpDesk topic, and the data in the user fields can then be transferred from tickets to work orders. |
If your 360 or standard images contain GPS location data, you can now upload multiple at the same time and have them be automatically placed on the map. |
Changelog
- Simplified notifications
- Control notification settings for tickets and work orders
- New menu for email signatures
- Disable history for user fields
General changes
Simplified notifications
This release introduces several changes to notifications in and from Dalux FM.
Email notifications are now standardized and cannot be customized. This update aims to provide a more consistent experience regarding the number of emails sent, as well as their content and appearance.
While the email templates are managed by Dalux, you still have the option to personalize the email signature with the information you want to include (see below).
Email notification settings have been moved to General settings.
All notifications for work orders, both internal and external (suppliers), have been simplified in to two categories:
- New work orders - A notification sent to the responsibles for newly created work orders
- Updated work orders - A notification sent to the responsibles when changes are made to the work orders, such as the status changing
Answering email notifications from Dalux no longer add information to the work order. Email notifications for recurring work orders have been discontinued.
All notifications for tickets have been simplified in to two categories, but can be controlled for reporter and responsible.
- New tickets - A notification sent for newly created tickets
- Updated tickets - A notification sent when changes are made the ticket, such as the status changing
When sending a message on a work order or ticket, an email notification will always be sent.
User can individually customize which email notifications they wish to receive.
You can read more in this article: How to set up Email notifications in FM
Control notification settings for tickets and work orders
Your personal settings menu has been updated and divided in to:
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Account - Change name, phone number, and language settings
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Security - Request a password change
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Email notifications - Customize your email notification settings
You can decide if you want email notifications only for new work orders or tickets, or also receive notifications about updates. All email notifications can also be disabled.
You can read more in this article: How to change your email notification settings in FM
New menu for email signatures
The email settings have been moved to general settings and email signatures has a new dialog window. From here you can manage all email signatures at once, without closing and opening the dialog.
You can read more in this article: How to set up Email signatures
Disable history for user fields
When creating new user fields it is now possible to toggle whether you want history for the field to logged or not. If history is disabled only the current and the last value are saved in the history log.
The changes are locked when the user field is created and cannot be changed afterwards.
There will be an information icon on both mobile and desktop showing that the field does not store historic data.
Please note, that this feature is not available in user fields for work orders and tickets.
HelpDesk
Map shown in HelpDesk
In HelpDesk, a map will now show the selectable buildings. You can also expand the map view to see more of the area, making it easier to locate what you are looking for.
Operations & Maintenance
Shared user fields between Tickets and Work orders
User fields are now shared between work orders and tickets to keep your data more consistent. Existing user fields have been moved to the new menu.
These user fields can then be mapped to work order templates and HelpDesk topics. The user fields and data will be copied to the work order when a ticket is made into a work order. If making multiple tickets into a work order, you will be asked which ticket to copy the data from, while the remaining tickets becomes linked to the work order.
You can read more in this article: How to map User fields to HelpDesk topics
Documentation
Automatic placement images with GPS location
Images containing GPS metadata can be uploaded and automatically placed on the map. You can upload multiple images or 360 images at the same time.
After processing, you'll be able to view the images on the map.