Dalux Sync is used for synchronizing files between Box and your Windows computer.
Dalux Sync makes it easy to upload and download files in bulk, create folder structures, and back up your projects.
New files and their metadata can be uploaded directly from the desktop folder structure. If a project is using File naming templates, these are also shown during the Dalux Sync upload.
Technical information
Dalux Sync is available for projects with Box. Note that this guide shows the process on Windows 11. If using a previous version of Windows, it might appear differently.
How to set up Dalux Sync
To download Dalux Sync, log into any Dalux project on Dalux Desktop or in a browser of your choice.
In the top right corner, click on your profile name
Download
Find 'Dalux Sync' in the list
'Download'.
Once the installation file is downloaded, please follow the instructions until the installation is complete.
Make sure that the latest version of Dalux Sync is installed on your computer to avoid any issues when connecting with your Dalux project.
Once Dalux Sync is installed, it will be visible in the File Explorer as a 'Dalux' folder.
To start working with Dalux Sync, first log in with Dalux credentials.
To do so:
Right-click 'Dalux' in the File Explorer 'Dalux Sync'
Download new project.
This will show a login window. Log in with the same credentials normally used with Dalux.
Once logged in, you can start downloading folders and files from your project.
How to use Dalux Sync
Download a project
After logging in with Dalux credentials, files can be downloaded from Dalux projects you have access to.
To do so:
Right-click 'Dalux' in the File Explorer 'Dalux Sync'
Download new project.
A pop-up window will show all the projects you have access to and that can be downloaded. Click on the project that needs to be downloaded.
Next, select what you want to download. You can choose from the following:
- File areas
- Folders and subfolders
- Version sets
Selecting the top folders automatically selects the subfolders.
When the desired folders have been selected, click 'Download project'.
When the download is completed, you get an overview of all the files that were synchronized.
Once downloaded, the files are available on your computer and can be used offline.
User permission
Dalux Sync follows the user permissions in the Dalux project.
Editing, adding, or deleting files with Dalux Sync is only possible if the user has the permissions to do so.
Contact the project administrators to address any insufficient permissions on the project.
Synchronize local files with a Dalux project
To synchronize local files:
Right-click the project folder in Dalux Sync 'Dalux Sync'
Download.
Dalux always checks all project files to see if there are updates, regardless of the selected subfolder.
Upload files to Box
You can use Dalux Sync to upload new files or new versions directly to your Dalux project:
Right-click the project folder in Dalux Sync'Dalux Sync'
Upload.
Dalux always checks all files in the project's folders to see if there are updates, regardless of the selected subfolder.
Note
If there is a file naming template set up for the folder in your Dalux project, this will be used to update existing files. If there is no file naming template set up, files will only be updated if the file name is the same.
Before uploading files, various metadata can be filled out. If a file naming template is set up, some metadata is filled out automatically. It can be filled out for multiple files by dragging the green box similarly to your spreadsheet program. Files that don't match the file naming template show a warning or error message, depending on whether the file naming template was set as 'required' or not.
If metadata are set as 'required', you get an error message when you upload your files and the missing metadata is highlighted.
Select the files that need to be uploaded and click 'Upload'
After the upload is complete, a confirmation window will show what files were uploaded and if there were any errors.
Create folders with Dalux Sync
It is not possible to rename folders or files via Dalux Sync. Renamed files or folders will be identified as a new addition, and a new file or folder will be created in Dalux Box. If doing so, the original folder or file will still be in the Dalux platform and will need to be deleted from Dalux.
User permission
To create folders or change the folder structure in Dalux Box, you must have the appropriate permissions in the Dalux project.
To edit folders with Dalux Sync, this feature also needs to be activated in the project settings.
To create new folders with Dalux Sync, the following setting must be activated in Settings
Box
'Dalux Sync'
'Folder creation permissions'.
If logged in to Dalux Sync as a user with project administrator rights on a project, new folders in Dalux can be created from the File Explorer. When uploading via Dalux Sync, the upload window will show that a new folder will be added to Dalux Box.
Delete files in Dalux Sync
If the logged-in user has permission to delete files from Dalux Box, they can also delete files with Dalux Sync. It is not possible to delete folders with Dalux Sync.
Files deleted in the File Explorer will be deleted from the Dalux project when clicking Upload on the project or folders.
The upload window will show if files are going to be deleted. Select the files to be deleted from the list and click 'Upload'.
A confirmation prompt will appear. Click 'Yes' to continue with the deletion of the files.
Deleted files will still be available for project admins in the 'Deleted files' section, which they can find in:
Settings
Box.
Switch to a different Dalux account
If needed, a different account can be switched to:
Right-click 'Dalux' in the File Explorer'Dalux Sync'
'More'
Log out.
The login prompt will now appear, and different user credentials can be entered.
Move Dalux Sync to a different location
If needed, the Dalux Sync folder can be moved to a different location on the computer.
The Dalux Sync folder cannot be moved to a network location.
Right-click 'Dalux' in the File Explorer'Dalux Sync'
'More'
Move Dalux folder
Now, select a new location on your PC, where Dalux Sync should synchronize in the future.
Technical information
The existing project will not be moved, and the old Dalux Sync folder will remain in the old location.
Confirm the new location by clicking 'OK', and restart the file explorer. Projects will need to be downloaded again to the new folder, and the old folder will no longer be considered when downloading or uploading files.
Backup Dalux project files with Dalux Sync
User permission
You must be a project administrator to back up a project.
With Dalux Sync, files in the project can be backed up locally on the computer.
A backup contains all the latest files and previous versions from the selected folders.
Right-click 'Dalux' in the File Explorer'Dalux Sync'
'More'
Backup
Select the project and the folders that need to be backed up. Confirm with 'Backup project'.
The backed-up folders will be available from your Dalux Sync folder in a "Projectname_backup" format, and previous file versions are saved in designated folders.
Create support package
If you are in contact with Dalux support and have questions about Dalux Sync, ideally, provide the support team with a support package. The support package logs technical information about the system, version of the App, and others, and helps the support team answer technical questions about Dalux Sync.
You can create the support package by
Right-clicking on 'Dalux''Dalux Sync'
'More'
Create support package
The support package is a zip file that consists of folders and text files:
When sending it to support, please make sure to attach the whole zip file.
Delete a project from your PC
If you no longer want to have a project's files on your PC, you can simply delete the folder from the registry by right-clicking it and clicking on Delete.
Doing this will not delete the project in Dalux, and you can still access all the files by logging into the project in your browser or in the Dalux App. You can download files from the project again at any time.
If you want to close your Dalux project completely, follow this guide: How to end your project.