When getting used to working with a Dalux project, you might occasionally need guidance or run into questions. Knowing exactly where to look or who to contact helps getting answers quickly.
To find the right contact point, distinguish between project or permission access and immediate technical assistance.
- You get faster resolutions by routing questions to the correct team instantly
- Your project teams can solve daily questions independently using self-service tools
- You save time by knowing what information to provide when opening a request
Who to contact
Your Dalux project manager
You should contact the project manager or your company contact person for questions regarding a specific project. For example:
- If you do not have access to a project
- If you do not have correct permissions to files or registrations on a project
- If you have questions about project-specific workflows
If you are unsure who the right project manager is, open the pinned project document (if available) or find them in the user settings of your project.
Your user group admin
You should contact the group admin for your user group, if you need something related to your user group. For example:
- If you need a colleague added or removed from the user group
- If you need shared filters set up for collaboration
Contact the Support Team for technical issues
Reach out to Support via our designated contact form if a feature behaves unexpectedly, you encounter an error message, or something is broken.
Provide context when opening a ticket
To help our Support team assist you as effectively as possible, please include your specific project name, a clear description of what happened, and a full-screen screenshot of the issue. This will help us resolve your issue more quickly.
Use self-service tools for the quickest response
Check the HelpCenter for how to use guides or Dalux Academy for structured role based training courses.